Shipping Policy
Shipping Policy
Last updated: November 2026
This policy explains how orders placed with CloudMasses limited at jerseyfansco.myshoplaza.com are processed, shipped, and delivered.
On this page
- 1. Processing Time
- 2. Shipping Rates
- 3. Delivery Estimates
- 4. Order Tracking
- 5. Shipping Destinations
- 6. Incorrect Addresses
- 7. Lost or Stolen Packages
- 8. Delivery Delays
- 9. Seasonal Volume Notice
- 10. Questions
1. Processing Time
Orders are typically processed and prepared for shipment within 2–4 business days of being placed. During peak periods (September restock, November holiday push), processing may take slightly longer.
2. Shipping Rates
| Order Subtotal | Shipping Cost |
|---|---|
| $59 or more | Free standard shipping |
| Under $59 | $5.00 flat rate |
3. Delivery Estimates
Once shipped, estimated delivery times within the continental United States are:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard shipping | 4–9 business days |
| Expedited shipping (where available at checkout) | 2–4 business days |
Delivery estimates begin from the ship date, not the order date, and are not guaranteed.
4. Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number.
5. Shipping Destinations
We currently ship within the United States. For international inquiries, contact us directly.
6. Incorrect Addresses
Please double-check your shipping address at checkout. If you notice an error shortly after ordering, contact us immediately at [email protected]; once an order has shipped, we cannot redirect it.
7. Lost or Stolen Packages
If tracking shows your package delivered but you haven't received it, check with neighbors and your local carrier facility first. If you still can't locate it after 48 hours, contact us at [email protected] and we'll investigate with the carrier.
8. Delivery Delays
Delivery delays can occasionally occur due to weather, high shipping volume, or events outside our control. We appreciate your patience and will assist with tracking inquiries where we can.
9. Seasonal Volume Notice
Our heaviest shipping volume runs September through November as fall/winter knitwear ramps up. Processing times at the upper end of the range in Section 1 are most likely during this window.
10. Questions
CloudMasses limited
1312 17TH ST NUM 692, DENVER, CO 80202
Email: [email protected]