Refund & Return Policy

Refund & Return Policy

Last updated: November 2026

This policy explains how returns, exchanges, and refunds work for orders placed with CloudMasses limited at jerseyfansco.myshoplaza.com.

On this page

  1. 1. Our Promise
  2. 2. Return Window
  3. 3. Eligibility for Return
  4. 4. Non-Returnable Items
  5. 5. How to Start a Return
  6. 6. Return Shipping Costs
  7. 7. Inspection & Processing
  8. 8. Refunds
  9. 9. Exchanges
  10. 10. Damaged, Defective, or Incorrect Items
  11. 11. The Gift Edit Returns
  12. 12. Order Cancellations
  13. 13. Contact Us

1. Our Promise

We want you to love your Jerseyfansco knitwear. If something isn't right, here's how returns and refunds work.

2. Return Window

You may return unworn, unwashed items in their original condition within 30 days of the delivery date for a refund to your original payment method.

3. Eligibility for Return

  • Unworn, unwashed, with original tags attached
  • In the original or equivalent protective packaging
  • Accompanied by proof of purchase (order number or confirmation email)

4. Non-Returnable Items

  • Gift Edit boxed sets that have been opened or unsealed, unless defective
  • Items marked "Final Sale" at the time of purchase
  • Items that show signs of wear, washing, pet hair, or odor (perfume, smoke, etc.)

5. How to Start a Return

  1. Email [email protected] with your order number, the item(s) you'd like to return, and the reason.
  2. We will confirm eligibility and provide return instructions, including the return address.
  3. Pack the item securely in its original or equivalent packaging.
  4. Ship the item back using a trackable shipping method.

6. Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. Original outbound shipping charges are non-refundable, except where required by law or where the return is due to our error.

7. Inspection & Processing

Once we receive your return, we inspect the item(s) within 3–5 business days against the eligibility criteria in Section 3, and notify you by email of the approval or rejection of your return.

8. Refunds

If approved, we process your refund to your original payment method within 5–7 business days of approval. It may take additional time for your bank or card issuer to post the refund.

9. Exchanges

We do not currently offer direct exchanges. Return your original item for a refund and place a new order for a different size or color. For sizing help, email [email protected].

10. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at [email protected] with your order number and photos. We will arrange a replacement or full refund, including shipping costs, at no cost to you.

11. The Gift Edit Returns

Gift-boxed sets follow the same 30-day window. If any single piece inside a boxed set is defective, contact us — we do not require the full set to be returned for a single defective piece.

12. Order Cancellations

Contact us as soon as possible at [email protected] to cancel an order. We can only cancel orders that have not yet shipped; once shipped, our standard return process applies.

13. Contact Us

CloudMasses limited
1312 17TH ST NUM 692, DENVER, CO 80202
Email: [email protected]